Frequently asked questions
Answers for connected partner growth.
Explore how Sepals manages partners and customers, attributes revenue, powers incentives, connects to your technology stack, and scales with your ecosystem.
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Frequently asked questions
Explore how Sepals manages partners and customers, attributes revenue, powers incentives, connects to your technology stack, and scales with your ecosystem.
Sepals FAQs
Understand how Sepals fits your ecosystem before you design, launch, or expand a program.
Yes. Sepals is designed for businesses that sell through both direct and indirect channels. It maintains relationships between customers, partners, distributors, brokers, and opportunities so you always know who influenced a deal, who owns the customer relationship, and how revenue flows through your partner ecosystem.
Absolutely.
Every opportunity can be attributed to both the customer and the partner responsible for influencing or closing the deal. This enables you to:
Sepals combines multiple performance signals into a single partner profile.
Points can be awarded for activities such as:
Performance is recalculated automatically so partner scores always reflect current activity.
Yes.
Sepals allows you to configure your own partner tier structure using configurable business rules.
Examples include:
Each tier can automatically unlock benefits such as:
Yes.
Sepals includes a configurable points engine that continuously evaluates partner activity against your incentive rules.
Points can be earned across multiple dimensions—not just revenue—including certifications, strategic initiatives, marketing participation, product mix, and business growth objectives.
Yes.
Sepals includes a self-service partner portal where partners can:
The portal is designed to increase engagement while reducing administrative work for your channel team.
Yes.
Partners can register opportunities directly through the portal.
Sepals tracks:
This helps reduce channel conflict while rewarding partners fairly.
Yes.
Every customer record includes acquisition source and partner attribution.
For every account you can identify:
Yes.
Sepals is built with API-based integrations in mind and can integrate with ERP, CRM, HRIS, finance, payroll, and other business systems.
Typical integrations include:
The goal is to fit into your existing technology stack rather than replace it.
Not necessarily.
Sepals is designed to complement your existing CRM by adding the capabilities most CRMs lack for channel programs, including:
Organizations can continue using their preferred CRM while Sepals manages the channel incentive lifecycle.
For many organizations, yes.
Sepals combines partner engagement with incentive management in a single platform, reducing the need for separate systems to manage:
Highly configurable.
Business users can define rules around:
This allows incentive programs to evolve without requiring custom development.
Yes.
Sepals is designed to support growing channel ecosystems—from companies onboarding their first reseller to organizations managing complex networks of distributors, MSPs, VARs, resellers, brokers, and strategic partners.
Because partner relationships, incentives, rewards, and engagement are modeled as core platform capabilities, you can evolve your programs without redesigning your CRM data model or rebuilding integrations.
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Bring your channels, audiences, incentive model, and current systems. We’ll show you how the pieces connect.